Jean Fahmy

Value chains. You've studied them, heard about them and most probably been involved as an actor in many of them. In my 11 years of entrepreneurship and corporate value-making experience, I have learnt that mastery of the value chain is key.

Influenced from too many books and sources to count, here is my conception of the Product Value Chain - going from idea to satisfied costumers, from the product life cycle angle.

1. Planning value chain
          o Investments
          o Market research
          o Product research

2. Supplier value chain
          o Raw material
                + Creation
                + Transformation
          o Inbound logistics
                + Brokers
                + Dealers

3. Organization value chain
          o Creation / invention
          o Tech transfer
          o Product hardening
          o Transformation
          o Product development

4. Channel value chain
          o Marketing
          o Sales
                + Brokers
                + Resellers
                + Distributors
                + Retail
                + Direct
                + References
                + Partners
                + Final client
          o Outbound logistics
                + Brokers
                + Distributors
                + Direct

5. Customer value chain
          o Customer service
          o Product return logistics

Audit your company to see where the holes are between the idea and the happy customer. Master this process and you become a value - creation expert.

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