Jean Fahmy

Every once in a while, I come across a video that makes me say: 'wow, that's so true' and 'where were you all my life?'.

This is one of those.

I've been on the receiving side of these discussions for years when I had an agency and an IT service company. One of the hardest things I had to learn as an entrepreneur was not to renegotiate in these situations. Since I'm a 'nice guy' who believes the best in people and that a handshake is more binding than a contract, well, I got chewed the wool off my back more than once.

But I sleep better at night believing the best and not always supposing the worst. I've just become 'cautiously optimistic'.

This video flies in the face of the notion that 'the client is always right'. He's not... but he does need to be educated sometimes.

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