Disclaimer : I know it was a television stunt, but I'm looking at the video as if I was an innocent bystander.
Whether one is an entrepreneur or an employee, whether we need to satisfy our boss, our client, our supplier, our employee or our spouse, managing expectations is the single most important key. Countless expensive systems and processes are developed to ensure that we define the promise, we accomplish the promise and we demonstrate the return on the promise.
My good friend Chrystian, whose word-wielding abilities are matched only by his big heart (and his culinary skills) has sent me a very pertinent Easter wish I cannot-not share.
Everything you never wanted to know about the author is on this web site : www.jeanfahmy.com